Phonak Support Community (2023)


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(Video) Understanding speech in a group in loud places with Phonak Technology

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(Video) Phonak Hearing Technology for the Classroom


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(Video) Understanding speech from a distance with Phonak Technology
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(Video) Understanding speech in quiet with Phonak Technology


How do you do a hard reset on a Phonak hearing aid? ›

Your first step in troubleshooting battery issues ― and truthfully, most other issues you'll experience with your Phonak ― is to reset the device. To do this, press and hold the power button on the body of your hearing aid for 20 seconds. The hearing aid may chime, turn on and off, or flash during this time.

How do I fix the problem with myPhonak app on my iPhone? ›

How to full reset of the app:
  1. Open the myPhonak app.
  2. Go to the “My Hearing Aids” section in the app navigation.
  3. At the bottom of the overview page click “Forget devices” and “Yes, forget”, then you will be returned to the “Restart your hearing aids” screen.
  4. Close the app and uninstall the app from your smartphone.

How do I contact Phonak customer support? ›

For questions on Phonak wireless devices, feel free to reach out to our team and call Phonak VA Customer Care Representative at 866-230-0110. For specific Phonak hearing aid questions, your hearing care provider is ready to help you.

Which Phonak hearing aid does Costco sell? ›

Phonak hearing aids are provided by Sonova, one of the top manufacturers of hearing aids in the United States. Costco sells the Phonak Brio 4 line of behind-the-ear devices, which can connect to iOS, Android, and other Bluetooth-supported devices.

What is the life of a Phonak hearing aid? ›

How long do Phonak hearing aids last? Hearing aids last anywhere from three to seven years, depending on how they're worn, cared for, stored, and how much moisture and heat they are exposed to. The battery life of Phonak's lithium-ion rechargeable hearing aids is 24 hours after a single charge.

Is it OK to leave a hearing aid charger plugged in all the time? ›

Advice for Keeping Silver-Zinc Batteries Healthy

Always put your hearing aids in the charging station when not in use—even if they have not been fully drained. Constant charging will not drain the battery or shorten the battery life. In fact, the opposite is true.

Why is myPhonak hearing aid not connecting to my iPhone? ›

Nov 9, 2022•Knowledge. Phonak hearing aids are not so called “Made for iPhone” certified, therefore they do not support this iPhone feature.

Did Phonak change their app? ›

On 6 July 2022, Phonak released a complete redesign to the myPhonak app. The Phonak research team has been working tiredlessly improve the stability, functionality and battery preservation of the myPhonak app, but continued to receive mixed reviews.

How do you reset an iPhone hearing aid? ›

Here's the solution!
  1. STEP ONE: Remove the Pairing. Open your iPhone and go to “Settings” Make sure Bluetooth is on, then scroll down to “Accessibility” ...
  2. STEP TWO: Re-Pair Your Hearing Aids. Reboot both of your devices to put them in pairing mode and place them close to your iPhone.
Apr 12, 2022

Which company owns Phonak? ›

Sonova, the parent company of Phonak, is one of the top five largest global providers of hearing aids.

Who is Phonak owned by? ›

Owned by Swiss-based Sonova Group, Phonak products can be found in more than 100 countries around the world. Its United States headquarters is in Warrenville, Illinois.

How do I answer a call on Phonak? ›

The easiest way to ensure calls are routed through your hearing aids directly is to answer incoming phone calls using the push button of the hearing aid. If you still cannot hear the caller on the phone- increase the volume of the call using the volume buttons on the phone.

Why did Costco stop selling Phonak hearing aid? ›

Phonak-branded hearing aids have been discontinued for sale at Costco. As first reported by HearingTracker in October, Costco discontinued the sale of its Sonova-manufactured Kirkland Signature 10.0 (KS10) hearing aid due to issues with device rechargeability.

Is Phonak discontinued at Costco? ›

Sonova to End Sales of Phonak Hearing Aids at Costco as it Eyes Future of Brand. Sonova announced today, in an email message to US hearing professionals, that the company has decided to cease offering Phonak branded hearing aids “in certain large retail chains”.

What is the most powerful Phonak hearing aid? ›

Phonak Naída™ Link M. Naída Link M is a powerful behind-the-ear hearing aid designed for severe-to-profound hearing loss. This unique bimodal hearing aid can be paired with an Advanced Bionics sound processor if your hearing loss progresses, and you require a cochlear implant.

What is the number one hearing aid in the United States? ›

The best hearing aids of 2023 include Jabra Enhance, Lexie, Eargo, Audicus, Phonak, and Audien.

How often should I change the wax guard on my Phonak hearing aid? ›

Typically, you should change it once a month, but this can vary depending on how much or how little earwax you produce. Because wearing a hearing aid can cause your ears to produce more ear wax, you may find you have to replace your wax guards every two weeks.

What are Phonak's best top model of aid? ›

Phonak's most reliable hearing aid model, the CROS, comes in both a behind-the-ear and custom shell style that performs exceptionally well in noisy environments and starts at around $1499 per device. It is also the best solution for individuals with single-sided hearing deficits.

Can you overcharge Phonak hearing aid? ›

A: The batteries will not overcharge if left in the charger. It is a best practice to put the hearing aids back on the charger when the hearing aids are not being worn during the day. This will keep the hearing aids turned off and the batteries charged.

Should I turn my hearing aid off at night? ›

Hearing aids should be worn during waking hours. When going to bed for the night, you should remove your hearing aids and open the battery door, if you have one, to help conserve battery life.

Should I take the battery out of my hearing aid at night? ›

When not wearing your hearing aid, turn it off or open the battery door. Note: you should always open the battery door at night to allow moisture to escape and to help keep the battery from corroding. If you won't be using the hearing aid for an extended period of time, take the battery out completely.

Why won't myPhonak hearing aid connect to the app? ›

Check if Bluetooth® on the smartphone is activated and that the hearing aid is on. Make sure that the hearing aids are in Bluetooth pairing mode and have adequate battery power. For Bluetooth pairing mode, turn the hearing aids off and then back on. They will stay in pairing mode for several minutes.

How do I reset my Bluetooth on myPhonak hearing aid? ›

Go to the myPhonak app. Restart both hearing aids – turn them off and then on again and place beside the phone, press continue; once the phone has found both hearing aids press “select”. Bluetooth Pairing Request – press “Pair”. Pairing complete.

Why won't my hearing aid connected to my phone? ›

Turn your hearing aids on and then off, and try to connect. Then try turning the phone's Bluetooth off and on again. If this doesn't work, 'forget' the devices in the Bluetooth list on your phone and in hearing aid apps. Start from scratch and restart the phone and pair your hearing aids to it again.

What is the latest Phonak app? ›

myPhonak App
  • Directly connects to your Phonak hearing aids for a personalized hearing experience.
  • Shows available programs, battery info, and more.
  • Connects remotely to your hearing care professional.
  • Enables health data tracking.

Is Phonak made in China? ›

In addition to running manufacturing facilities in Switzerland, China and Vietnam, Phonak's parent Sonova has built a presence in over 100 countries and regions across the world. Sonova has a workforce of over 14,000 employees.

What is new with Phonak? ›

In summer 2021, Phonak introduced the Paradise Naida to the collection, offering a superpower (P) and rechargeable ultra power (UP) option to those with severe to profound hearing loss. Then in winter 2021, the ActiveVent was launched - an advanced speaker technology that's compatible with rechargeable Paradise models.

How do I know if my hearing aid is broken? ›

You hear muffled noise or feedback

If you often hear whistling or feedback, it's a sign of an ill-fitting hearing aid. Even if your units fit perfectly when you first got them, physical changes in the size and shape of your ears can change how they sit in or on your ears.

How do I restart my hearing aid? ›

Turn your hearing aid on by closing the battery drawer completely with the battery in place. When the battery drawer is closed the hearing aid may start up by playing a jingle. This indicates that the battery is working and the hearing aid is operating.

How would you troubleshoot a hearing aid that is not working? ›

First things first: Check to make sure you have a fresh battery in your device and replace the battery regularly as needed. The most common reason for a hearing aid to sound weak or dead is that it is clogged with wax or debris. If your hearing aid has a wax guard, try replacing it with a fresh one.

Is Phonak better than Starkey? ›

Phonak vs Starkey hearing aids head-to-head comparison

Right now, Phonak is the winner in the Phonak vs Starkey hearing aids comparison due to its advanced hearing aid technology features.

Who is the largest hearing aid manufacturer in the world? ›

Sonova had the largest share of the global hearing aid market, with 31 percent.
Distribution of the global hearing aid market as of 2019, by company.
CharacteristicMarket share
GN ReSound15%
3 more rows
Jun 22, 2021

What cell phones are compatible with Phonak hearing aid? ›

Phonak hearing aids are Bluetooth 4.2 certified. Any mobile device that supports Bluetooth, Hands Free Profile (HFP) and Advanced Audio Distribution Profile (A2DP) should work with your Phonak hearing aids. For phone calls, any phone supporting Bluetooth 2.1 and newer should work.

Who is the leader in hearing aid technology? ›

Signia is a world leader in hearing aid technology. They've developed and perfected countless hearing aids that have been clinically proven to work better than natural hearing. They operate in over 120 countries worldwide and provide millions of people with custom-fit hearing devices.

How much is Phonak hearing? ›

How much do Phonak hearing aids cost? Phonak hearing aids range in price from $1,367 to $3,964 per device, depending on the model. Popular models include the Audéo L (Lumity), Audéo P (Paradise), Audéo M (Marvel), Naída M, Bolero M, Virto M, and Lyric 3. Rechargeable models often cost around 5% more.

Can I answer the phone from my hearing aid? ›

You can also use the push-buttons on your hearing aid to answer, reject, and end phone calls directly – without needing to hold and use your phone.

Can you use voice control to answer calls? ›

Incoming calls will show up as notifications on your Android phone, then you just need to say “hey Google, answer call” (or something along those lines) to pick up without lifting a finger. You can also use the “reject call” command if it's someone you don't want to speak to right now.

How do deaf people answer phone calls? ›

A person who is deaf, hard of hearing or speech-impaired can communicate by telephone. By using a TTY, a device that consists of a keyboard and display screen, with the telephone handset placed on top of the TTY or a direct phone line connected to the TTY.

Which Phonak does Costco sell? ›

Phonak hearing aids are provided by Sonova, one of the top manufacturers of hearing aids in the United States. Costco sells the Phonak Brio 4 line of behind-the-ear devices, which can connect to iOS, Android, and other Bluetooth-supported devices.

Can you find a lost Phonak hearing aid? ›

Use a Hearing Aid Tracker

Most modern hearing aids are compatible with smartphone apps that have a “find my hearing aid” feature, which can show you where your hearing aids were last paired with your smartphone. If you're using the Oticon On app, you can: First, open the tab bar and tap “Hearing aids.”

Which hearing aid is best for old age? ›

Seniors with severe hearing loss should consider behind-the-ear, receiver-in-canal or receiver-in-the-ear, and open-fit styles: Behind-the-ear (BTE). This style of hearing aid rests behind the ear and has a small tube that hooks over the top and connects to an earmold, which is custom-fit to the ear canal.

Which hearing aid has the best speech clarity? ›

Introducing the world's most powerful hearing aid

Oticon Xceed is proven to give you better speech clarity with less listening effort in noisy environments compared to our previous generation of powerful hearing aids. Oticon Xceed is the only powerful hearing aid on the market with an open sound experience.

How do I make my Phonak hearing aid louder? ›

If your Phonak hearing aids were configured accordingly by your hearing care professional you may also use the hearing aid multi-function button:
  1. To make the volume louder, use the upper push button.
  2. To make the volume softer, use the lower push button.
Aug 11, 2020

How do I reset my hearing aid? ›

Attempt removing and reinserting the offending hearing aid before locating the reset button on your hearing aid. This could be located on the battery door, on the side of the device, or somewhere else entirely. Once you've found it, press and hold the button for a few seconds until the hearing aid resets.

How do you troubleshoot a Phonak hearing aid? ›

Troubleshooting for hearing aids
  1. Check the battery or replace it.
  2. Remove the earmold tubing from the earhook. Listen to the hearing aid and see if it works. ...
  3. Soak the earmold and tube in soapy water. and blow out the tubing using the bulb syringe. ...
  4. Put the hearing aid in the drying container for a day.

What does the button on a Phonak hearing aid do? ›

The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.

Why won t my Phonak hearing aid connect to Bluetooth? ›

Check if Bluetooth® on the smartphone is activated and that the hearing aid is on. Make sure that the hearing aids are in Bluetooth pairing mode and have adequate battery power. For Bluetooth pairing mode, turn the hearing aids off and then back on. They will stay in pairing mode for several minutes.

Why isn't my hearing aid connecting to Bluetooth? ›

Turn your hearing aids on and then off, and try to connect. Then try turning the phone's Bluetooth off and on again. If this doesn't work, 'forget' the devices in the Bluetooth list on your phone and in hearing aid apps. Start from scratch and restart the phone and pair your hearing aids to it again.

Why won t my Phonak hearing aid stay connected to Bluetooth? ›

Verify your hearing aid did not run out of battery. Make sure the phone is within range. If you were out of range (10 m / 30 ft) for longer time it may take up to 2 minutes until the Phonak hearing aids re-connect. Make sure you have no other devices connected to your phone (such as the car Bluetooth system).

Does your hearing get worse if you don't wear hearing aid? ›

If you don't work it out by exposing it to sounds, the strength will decrease over time and your ability to hear will lessen. While not wearing your hearing aids can't make your hearing worse, it can impact your well-being.

How do you clean a clogged hearing aid? ›

Follow the steps below to clean your behind-the-ear (BTE) style hearing aid.
  1. Gently brush the hearing aid clean.
  2. Remove the earmold from the hook for cleaning.
  3. Brush the earmold clean, then use the wax pick/wire loop to remove any stubborn debris.
  4. Wipe down the hearing aid and earmold gently with a soft cloth.

How many years does a hearing aid last? ›

Hearing aids can last anywhere from three years to seven — for some people, even longer. Variables affecting this lifespan include how well the instrument is built, how well it's maintained, and how much wear and tear it experiences being worn in your ear for many hours a day.

Why is the red light blinking on my Phonak hearing aid? ›

The charging base displays a flashing red light when trying to charge the hearing aids. What does this mean? A flashing red light on the charging base means that the charging base is outside the normal operating temperature range.

Why is my hearing not coming back? ›

A permanent hearing loss can develop and become worse (more severe) but never get better. This means that the hearing loss cannot be reversed and that there is no medical cure or treatment that can bring the hearing back or restore hearing, unless the hearing loss is caused by e.g. infections or earwax.


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3. Benefits of fitting Phonak | Phonak Inner Circle Spotlight
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5. Best Hearing Aids 2023 - Phonak Lumity from Phonak Hearing Aids
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6. Phonak Roger On™ - How to cope with group situations
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